Syllabus - MBA 3rd Sem. - O.M. Group
SUPPLY CHAIN & LOGISTICS MANAGEMENT (BMB OM 01)
Unit 1 : Supply Chain Concepts: Objectives of a Supply Chain, Stages of Supply chain, Value Chain Process, Cycle view of Supply Chain Process, Key issues in SCM, logistics & Supply Chain Drivers and obstacles, Supply chain strategies, strategic fit, Best practices in SCM, Obstacles of streamlined SCM.
Unit 2 : Logistics :Evolution, Objectives, Components and Functions of Logistics Management, Distribution related Issues and Challenges; Gaining competitive advantage through Logistics Management, Transportation- Functions, Costs, and Mode; Network and Decision, Containerization, Cross docking.
Unit 3 : Supply Chain Performance: Bullwhip effect and reduction, Performance measurement: Dimension, Tools of performance measurement, SCOR Model. Demand chain management, Global Supply chain- Challenges in establishing Global Supply Chain, Factors that influences designing Global Supply ChainNetwork.
Unit 4 : Warehousing: Concept and types, Warehousing strategy, Warehouse facility location & network design, Reverse logistics, Outsourcing- Nature and concept, Strategic decision to Outsourcing, Third party logistics(3PL), Fourth party logistics(4PL).
Unit 5 : Supply Chain and CRM: Linkage, IT infrastructure used for supply chain and CRM, Functional components for CRM, Green supply chain management, Supply Chain sustainability.
BUSINESS PROCESS RE-ENGINEERING (BMB OM 02)
Unit 1: Introduction to Business Process Re-engineering: Concept, definition, and evolution of BPR, Objectives, significance, and scope of BPR in operations management. Principles and philosophy of BPR. Traditional vs. Re-engineered Processes. Role of BPR in enhancing organizational competitiveness. Critical success factors and myths related to BPR.
Unit 2: Business Process Mapping and Modeling: Tools and Techniques. Process documentation and process benchmarking. Identifying core and support processes. Analyzing process performance and identifying bottlenecks. Process innovation vs. process improvement. Evaluating BPR readiness.
Unit 3: BPR Life Cycle and Methodology: Hammer & Champy, Davenport, and other approaches. Strategic alignment and process prioritization. Role of IT in BPR: Enterprise Resource Planning (ERP), Artificial Intelligence, and Process Automation. Tools supporting BPR: Business Process Management Systems (BPMS), Workflow Automation Tools. Cost-benefit analysis of BPR initiatives. Managing BPR implementation projects. Case Study Discussions.
Unit 4: Change Management and Risk Mitigation in BPR: Organizational change management principles relevant to BPR. Human resource considerations and overcoming resistance to change. Risk identification and mitigation strategies in BPR. Communication strategies for BPR success. Measuring outcomes and impact of re-engineered processes. Learning from BPR failures: Global and Indian corporate examples.
Unit 5: Emerging Trends in Process Reengineering: Digital transformation and BPR. Industry 4.0 and process digitization. Role of Big Data Analytics and Cloud Computing in reengineering processes. Sustainable and green process reengineering. Future directions of BPR in service and manufacturing sectors. Case Study.
QUALITY MANAGEMENT ( BMB OM 03)
Unit 1: Quality Concepts: Evolution of Quality Management, Concepts of Quality, Quality Control v/s Quality assurance, Dimensions of Quality, Principles of Quality, Deming’s, Juran’s & Crosby’s Quality Philosophy, Quality Cost, Quality Leadership, Role of Top Management.
Unit 2 : Quality Management System (QMS) & Process Quality Improvement : Basics of QMS, 7 QC tools, Regression Control Charts, Process Capability and Analysis, Measurement system Analysis, Design and Analysis of Experiment (DOE), Acceptance sampling plan, Different Cost associated with Quality like Assurance cost, Failure cost , prevention cost, rectification cost, appraisal cost, Process failure mode and effect analysis (PFMEA), Understanding Service Quality, case studies.
Unit 3 : Product Quality Improvement: Quality Function Deployment, Robust Design and Taguchi Method,Design Failure Mode & Effect Analysis, Product Reliability Analysis.
Unit 4 : Total Quality Management: Meaning of TQM, Elements of Total Quality Management, Quality Circles, Six Sigma, Six sigma for Process Improvement, Six Sigma in Product Development & Design. Benchmarking, Quality Function Deployment (QFD), Taguchi’s Quality Engineering, Total ProductiveMaintenance (TPM)
Unit 5 : Quality Standards : ISO-9000 and it concept of Quality management, ISO 14001, ISO 22000, ISO 27001, OHSAS 18001 and QS 9000, Indian Quality standards, Quality Audit, Quality Awards.
